The Applications Engineer role is an integral part of the engineering team and plays a key role in solution derivation, product selection, design specification and providing cross functional support to a number of other departments including, Sales, Design and Manufacturing. The role requires application of project management skills; translating enquires from their initial feed and bid stage through to completion and order delivery, ensuring compliance with customer and project specifications including quality and documentation requirements. This supports the business need to provide correct technical and commercial tenders in a timely fashion followed up with effective order execution.
Review customer specific requirements including project specifications to identify understand the key deliverables and offer a suitable sealing solution.
- Responsible for compiling technical tenders, financial costing and compliance to global standards and EU regulations.
- Have an in depth understanding of the extensive range of sealing products AESSEAL offers, including factored in items such as instrumentation, valves, pressure vessels, pumps and motors.
- Take charge of aspects of technical project management following receipt of order in a cross functional role to deliver engineered seals and complex seal system packages from cradle to grave through the business from initial enquiry through to site commissioning.
- Ad hoc technical support and department organisational tasks.
- Act with integrity and respect colleagues, be courteous and sensitive to everyone's needs and concerns.
- To be flexible about job and assignments.
- To be collaborative within a high performance environment.
- Process enquiries to develop the technical solution and bid/quotation and provide exceptional customer service.
- Provide correct technical support to the international sales and administration teams and aftermarket customers to resolve issues efficiently and effectively.
- Interacting with the pump OEM customers on key projects for the supply of mechanical seals and systems
- To liaise with design, procurement and manufacturing functions to achieve successful order execution, meeting customer quality and delivery requirements.
- Reacting to breakdown situations providing troubleshooting support and failure analysis as required to ensure the problem is resolved as quickly as possible.
- Assist with setting pricing models and strategy to win key orders.
- Attend project kick off, quality inspection, manufacturing progressing and expediting meetings as required.
- Seal and system works order management through the system.
N.B this list is not exhaustive, the job holder is required to carry out reasonable tasks within his/her level of skill and ability.
- Technically versatile with an ability to attend to detail
- An excellent communicator both written and oral
- Good organisational skills
- Can work to tight deadlines whilst under pressure
- Ability to work alone and as part of a team
- Good understanding of technical/engineering terms
- Machining experience on lathes and/or milling machines
- IT literate
Personal qualities the candidate must have:
- Keen to deliver exceptional customer service
- Eager to assist in the continuous improvement of the organisation
- Ability to follow policies and procedures
- Open to accommodate change
- Accountable for assigned tasks
- Positive and encouraging to others
- Self motivated, and reliable
- Maintain good attendance and conduct themselves in a professional manner
At AESSEAL, we design and manufacture sealing solutions for a sustainable future. We combine both our own success with environmental protection and being a good corporate citizen.
We believe in operating in an ethical and sustainable manner, providing sealing solutions to our customers that improve reliability and help reduce energy and water consumption.
During the first year you will be required to attend the University of Sheffield AMRC Training Centre in Sheffield, full time for an initial block of study.
One Friday per month you will return to your workplace.
After the initial block training you will attend the AMRC Training Centre for one day a week to undertake the knowledge study. The remaining four days will be spent in company learning on the job.
Degree Apprenticeship entry requirements
A minimum of two A-Levels at grade B or above, including a mathematical based subject and a science, technology, engineering or an additional mathematics related subject; an Engineering BTEC Level 3 with 120 credits at distinction or merit level; or equivalent qualifications such as Cambridge Technicals. Plus five GCSEs at grades 4 to 6, including mathematics, English and a science, technology or engineering related subject.